Complaints Handling Procedure - England and Wales (Regulated by Claims Management Regulator)

Please note that this procedure is only applicable to those consumers from England and Wales who are potentially in receipt of the company's regulated activities.

 

Public Complaints Handling Policy

 

The following complaints procedure is made available to every client upon request, and will be published on any website owned and operated by our company.

 

At Just Employment Law Ltd we do everything we can to make sure our clients get the best possible service. If you’re not completely happy with our service, we would like to hear about it so that we can do something to put it right. You can tell us about your concerns by any of the following:

 

In writing;

 

Please address your letter to the Managing Director at:

 

Just Employment Law Ltd

City View

6 Eagle Street

Glasgow

G4 9XA

 

By Telephone;

 

Please telephone us on 0141 331 5150. We are available - Mon – Fri 9.00 AM – 5.30 PM.

 

By Email;

 

Please email us at: enquiries@justemploymentlaw.co.uk

 

Procedure

 

1. Complaints may be made in writing, by e-mail, by telephone or in any other form in respect of a claims management service that we have provided and that is regulated under the Compensation Act 2006. You should address your complaint to The Managing Director as detailed above.

 

2. We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint for the business together with a copy of this complaints handling procedure. Wherever possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.

 

3. Within eight weeks of receiving a complaint we will send you either:

 

a) a final response which adequately addresses the complaint (including contact details for the Legal Ombudsman should you wish to make a complaint to them); or

 

b) a response which:

i explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response;

ii Informs you that you may refer the handling of the complaint to the Legal Ombudsman if you are dissatisfied with the response, the timeframe for doing so and full contact details.

 

4. Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress.

 

5. If we are unable to resolve your complaint, or if a complaint is not resolved after eight weeks then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about poor service from claims management companies.

 

The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem.

 

If you wish to refer your complaint to the Legal Ombudsman this must be done within six months of our final response to your complaint.

 

If you would like more information about the Legal Ombudsman, or wish to refer a complaint, their contact details are as follows:


Legal Ombudsman
PO Box 6804
Wolverhampton
WV1 9WG

Call: 0300 555 0333 (between 9am to 5pm)

Website: www.legalombudsman.org.uk/cmc

Email: cmc@legalombudsman.org.uk

 

 

If you would like to speak to one of our solicitors & discuss your requirements in more detail please call 0141 331 5150 or use this contact form.
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